Quick answers to the most common questions. If you can’t find what you need, email us and we’ll get back to you fast.
Didn’t get your report?
Reports usually arrive within 1-2 minutes of a successful payment. If it’s been longer, try these in order:
- Check spam / junk / Promotions folder. First-time senders often land there. Search your inbox for the sender
reports@thevincheck.com. - Wait 5 minutes. During busy periods PDF generation can queue briefly.
- Sent to the wrong email address? Use our wrong-email recovery form ,you’ll need your Payment ID (see next section).
- Still nothing? Email us with your Payment ID and we’ll investigate manually.
Where’s my Payment ID?
Your Payment ID starts with pi_live_ (or cs_live_) and is the fastest way for us to find your order. You can get it from any of these places:
- The success page you saw right after paying. The Payment ID appears in the “Order details” card with a Copy button.
- Your Stripe email receipt,sent by Stripe immediately after payment. The receipt lists the transaction ID.
- Your bank/card statement,the line-item descriptor includes the reference.
What’s in a VIN report?
Every report decodes your VIN and pulls records from public and licensed U.S. data sources. Coverage by tier:
- Basic ($19.99). Year / make / model, trim, engine, plant, all open NHTSA recalls, safety ratings, and complaint counts. No AI narrative.
- Standard ($29.99). Everything in Basic, plus an AI-written buyer summary, a red-flag checklist, and market context for the model.
- Premium ($39.99). Everything in Standard, plus a full inspection checklist, negotiation guidance, and long-term reliability notes specific to that year/make/model.
Want to see the layout before you buy? View a sample report.
Refunds & disputes
Full refund policy is at /refund. Short version: we refund automatically when data sources return no records for your VIN, or when report generation fails on our end. We don’t issue buyer’s-remorse refunds after a report has been delivered.
Before filing a chargeback, please email us at info@thevincheck.com ,almost every issue can be resolved directly within a day.
View a sample report
Open the sample report to see the exact layout, sections, and depth you’ll get for your own VIN.
Contact us
Fastest response: email info@thevincheck.com. Include your Payment ID (pi_live_…) so we can find your order in one lookup.
Typical reply time is within one business day. Support is provided by NH International LLC.